Privacy Policy
Synergy Finance LLC — Privacy Policy
Synergy Finance LLC ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://synergyfinancellc.com, use our services, communicate with us via Zoom Phone, or otherwise interact with us. By using our services, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information, including but not limited to:
- Name
- Contact details (email address, phone number, mailing address)
- Identification documents or numbers (when legally required)
- Financial information (e.g., bank account details, transaction history)
1.2 Non-Personal Information
We may also collect non-personal information such as:
- Browser type and version
- Device type, operating system, and IP address
- Pages visited and time spent on our website
- Cookies and other tracking technologies
2. How We Use Your Information
- Provide, operate, and improve our services
- Process transactions and verify your identity
- Respond to inquiries and provide customer support
- Send important updates, notices, and service-related messages
- Send SMS/MMS messages with updates, alerts, and promotional content (with your consent)
- Support phone communications, including call logs, call recordings (if enabled), and voicemail services
- Comply with applicable legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers and business partners who assist in operating our business after getting your consent
- To comply with applicable laws, regulations, or legal processes
- To protect our rights, safety, and property, or that of our clients and partners
- In connection with a business transfer, such as a merger or acquisition
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3A. SMS/MMS Communications
We may collect personal information, including but not limited to:
- By providing your mobile number, you consent to receive SMS/MMS messages from Synergy Finance LLC, including account updates, alerts, and promotional messages.
- Message and data rates may apply.
- Message frequency may vary.
- You may opt out at any time by replying STOP to a message. Reply HELP for assistance.
- Consent to receive SMS messages is not required as a condition of using our services.
- Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.
3B. Zoom Phone & Communications Data
- We use Zoom Phone services to manage phone calls, SMS/MMS, voicemail, and call recordings.
- Any call recordings made through Zoom Phone are stored securely and only retained as long as necessary for business or legal purposes.
- Metadata such as call logs, timestamps, and voicemail details may be collected for operational purposes.
- We support end-to-end encryption (E2EE) features provided by Zoom when enabled.
- Customers may request access to or deletion of call recordings or SMS/MMS data, subject to legal and regulatory requirements.
- Use of Zoom Phone services is subject to Zoom’s Acceptable Use Policy, including prohibitions against abusive dialing patterns, illegal behavior, or misuse of communication features.
4. Data Security
We use industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
- Access and obtain a copy of your personal data
- Request correction or deletion of your data
- Restrict or object to the processing of your data
- Withdraw consent where processing is based on consent
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website performance, and measure the effectiveness of our content. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call recordings and SMS/MMS communications are retained only for as long as needed to deliver services or meet legal obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website with an updated “Effective Date.”
10. Contact Us
Synergy Finance LLC
- 100 William Street, 7th Floor
- New York, NY 10038, United States
- info@synergyfinancellc.com
- Phone: (917) 818-4271